How can you tell how much water I use?

How do you know how much water I use?

Installed in each unit of your apartment community is an electronic device that measures your use of water and sewer services, and in some cases natural gas. We read these meters monthly through a modem system, which means that we do not need to enter your residence. This measurement is then used to generate your bill for utilities.

How does MeterNet NW establish their rates?

We use the identical rate structure as the Public Utility that services your property or apartment community. Every city and county has their own rates for water and sewer. We update our billing system whenever those rates change. Our meters are certified by the American Water Works Association, which governs their accuracy.

What do I do when I move?

Most property managers automatically alert us when a tenant moves in or out. It doesn't hurt to let us know ahead of time so that we can maintain accurate records and ensure that you are billed for your final month in a timely manner. Some property managers will deduct the final invoice from your deposit, or you can pre-pay an estimate for your final month's bill. Contact us for your specific property's policy.

When should I expect my bill?

We bill once a month, usually on the 5th. If the 5th falls on a weekend, we bill the following Monday. You should receive your invoices a couple of days later. Payments are due on the 20th. If a payment is late, most properties will assess a late fee. If a property manager requests extra invoices for you for non-payment, there can be additional charges and late fees. If you are struggling with making timely payments, please stay in contact with us so that we can work with you and your property manager before your bills add up!

How can I keep my monthly bills low?

Conservation is the key to controlling your bill. Wasting water is an easy thing to do. Here are some tips for using water wisely.

Bathroom

· Never use your toilet as a wastebasket! Each flush can waste 2-6 gallons.
· Don't let the water run while shaving or brushing your teeth.
· Try to take quick showers instead of tub baths.
· Turn off the water while soaping or shampooing.

Laundry

· Wash full loads, or choose an appropriate load-size setting for the number of items in the washer.

Kitchen

· Operate the dishwasher only when full.
· Clean vegetables and fruits in a basin.
· Do not use water to defrost frozen foods; thaw overnight in the refrigerator.
· Keep drinking water in the fridge instead of allowing it to run until cold.

What if my bill increases significantly one month?

Many times this is an indication that you have a plumbing leak. It can be anything from a toilet running (which can waste 500 gallons of water a day!) to a leaky pipe in the wall. If you see an increase like that, call us right away so that we can rule out a faulty meter read and then contact your property manager.